All order delivery is guaranteed by PONY-O (one shipment per customer).

Average ship time is 7-10 days for Domestic First Class Shipping (USPS), and 10-16 business days for International Orders (DHL), shipped from Pine Colorado USA. For faster ship time, we offer Priority and Express thought USPS and DHL Express (2-8 business days). Due to COVID-19 and the increase in online
shopping, it is possible you may experience longer than average delivery times. PONY-O cannot guarantee any specific delivery times and is not responsible for shipping delays. This is only an estimate.

We offer a 30-day money back guarantee, effective from date of receiving order, less the shipping cost, no exceptions. Return shipping is the
responsibility of the customer. Return shipping labels are not provided.
We do not refund the cost of products that are damaged or defaced. We
do not accept returns of, or replace PONY-O products not purchased
directly from us. Please contact the seller directly.

All incoming taxes and import duties are the responsibility of the
customer and are separate from the shipping cost. PONY-O Hair
Accessories IS NOT liable or responsible for the customs charges and taxes levied by your country.

When placing an order online, your information is transmitted using
Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business.

Our office hours are Monday through Friday, 9-5 MST. You may contact us at 303-838-6976 or by email support@ponyo.com.

To cancel, please contact us within 30 minutes of placing your order. We
will be happy to assist you! Once you receive the confirmation email,
it means your order is already being processed and cannot be changed or
cancelled by you or our Customer Care team.

To avoid an undelivered or returned package, please ensure that the
address you've provided is correct. Should a customer provide an
incorrect address, there will be a charge for shipping another order.

If you have not received your order, please notify us within 30 days of
ship date for Domestic orders, and 45 days for International. Delays in
contacting us may limit options for locating a package.

Please contact wholesale@ponyo.com for wholesale information.

Visit the link below for more details.
https://ponyo.com/pages/gdpr-compliance

The original, high quality PONY-O and other products are available at ponyo.com or one of our Authorized Distributors worldwide.

South Africa: ponyo.co.za
United Kingdom: pony-o.co.uk
Finland: https://en.beyond.fi
Australia: au.ponyo.com
Kuwait: curlygirlskw.com